20 Mile Creek Expedition and Supply Ltd.

Lifetime Warranty

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What’s covered under our Lifetime Warranty:

20 Mile Creek Expedition and Supply lifetime warranty, guarantees all our hiking and camping tents, sleeping bags backpacks and outdoor gear to be free from manufacturing and material defects for the lifetime of the product and that they will stand up during use for which it was intended. This warranty is applicable only for the original purchaser and is not transferable. If a product happens to fail, we will repair or replace, at our discretion, and return the item back to you at our cost. Our warranty only covers defects in workmanship and materials, regardless of age, and not normal wear and tear. When returning an item, please fill out the form below with your name and contact information, as well as a brief story explaining the situation (so that we can continually improve our products) and we will send you a RMA and our address for warranty returns. You will be responsible for returning the item to us and we ask that you choose a shipping method that provides a tracking number. Please make sure the returned items are cleaned before sending back or a nominal cleaning charge will be assessed and it will lead to an unexpected delay.

What’s not covered:

Our warranty does not cover damage caused by improper care, normal wear and tear, or the natural breakdown of material from extended use over the course of time. However, if you accidently drop your sleeping bag into the fire within the first year, you may send it back to us and we will give you 40% off the list price of your next bag from our store if you choose to replace it. See Accident Care.

Please read our sleeping bag care section to ensure proper performance and to get the most out of your 20 Mile Creek investment.